Prime Kitchens

Warranty Claims

Any warranty claim must be submitted in writing to Prime Kitchens as soon as the defect becomes apparent and include:

Proof of purchase
Project address
Description of the issue
Supporting photographs where possible

Prime Kitchens reserves the right to inspect the alleged defect before determining the appropriate remedy.

Limitation of Liability

This warranty is limited to the repair or replacement of the affected joinery components. To the extent permitted by law, this warranty does not cover consequential loss, accommodation costs, loss of use, or associated trade costs. Nothing in this warranty limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993 or any other applicable legislation.

Consumer Guarantees

This warranty is provided in addition to, and does not limit or exclude, any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Building Act 2004, or any other applicable legislation.

Our Commitment

We take pride in the quality of our workmanship and materials. Subject to the terms and conditions outlined below, we warrant that all custom joinery manufactured and installed by Prime Kitchens will be free from defects in workmanship and structural integrity for a period of ten (10) years from the date of practical completion.

What Is Covered

This warranty covers:

Structural failure of cabinetry or joinery components resulting from defective workmanship.
Failure of joints, fixings, or assembly methods under normal residential use.
Delamination of cabinet components due to manufacturing defects.
Installation defects directly attributable to Prime Kitchens.

Where a valid warranty claim is accepted under this warranty, Prime Kitchens will, at its discretion:

Repair the affected component;
Replace the affected component; or
Provide an alternative remedy deemed appropriate.

Hardware & Manufactured Components

Hardware, fittings, appliances, sinks, lighting, benchtops, and third-party manufactured products supplied as part of the project are covered by the respective manufacturer’s warranty and are subject to that manufacturer’s terms and conditions.

Examples may include:

Hinges and drawer runners
Handles and accessories
Benchtops

Appliances
Sinks and tapware
Lighting products

Exclusions

This warranty does not cover:

Normal wear and tear.
Cosmetic changes that occur naturally over time.
Scratches, dents, chips, burns, impact damage, or accidental damage.
Water damage resulting from leaks, flooding, moisture ingress, plumbing failures, or inadequate ventilation.
Damage caused by misuse, neglect, abuse, or improper cleaning methods.
Movement, cracking, or damage resulting from building settlement, structural movement, earthquakes, storms, or other events beyond our control.
Alterations, repairs, or modifications undertaken by others.
Colour variation, fading, ageing, or natural movement of timber and timber veneer products.
Commercial applications unless otherwise agreed in writing.

Owner Responsibilities

To maintain warranty coverage, owners must:

Use the joinery for its intended purpose.
Follow all care and maintenance recommendations provided by Prime Kitchens.
Maintain a suitable indoor environment and adequate ventilation.
Promptly address any plumbing leaks, moisture issues, or building defects that may affect the joinery.